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FAQ

Black Friday Dispatch

Australia Post – Australia Post have announced potential widespread delays in their networks. If your order contains a tracking number please contact Australia Post directly.
DHL - DHL have announced potential widespread delays in their networks. If your order contains a tracking number please contact DHL directly.

Shipping during COVID-19?

Yes, we are still dispatching orders with the same efficiency we always have. However there may be delays with estimated delivery timeframes, due to COVID-19.

Customer Service

Due to overwhelming demand, our customer service team will be slower to respond, but we will endeavour to get back to your enquiry within 48 hours. All customer service enquiries will be responded to on a first come first served basis regardless of platform used, so we encourage you to submit your request through one method only. We thank you in advance for your understanding.

What are the ingredients?

The product ingredients are listed on each product page.

How long does delivery take?

Australia 4-7 Business Days. Elsewhere 7-14 Business Days.

Is there actually Gold in the Gold mask?

Yes, we use real gold infused into the mask which helps to smooth your skin, along with our other powerful ingredients.

How many do I get in the box?

You receive 5 pairs in each box.

Can I purchase James Cosmetics in retail stores?

The James Cosmetics range is exclusively available through jamescosmetics.com