Terms & Conditions


Purchases from the James Cosmetics website may be returned up to 30 days from confirmed delivery if the product is unused, unopened and in a form that could be resold. The refund will be made to the original form of payment, and cannot be amended. Returned products will be refunded, however postage is non-refundable.

Missing, damaged or defective products must be reported within 30 days of delivery to the James Cosmetics email support team, including a description of the issue. These products will be replaced at no additional cost.

For more information or to report an issue please email help@jamescosmetics.com


Refunds will only be accepted if they are requested prior to your order status changing to ‘Processing’, Once the order has begun processing and is due for dispatch a refund is not available. Please note the time for an order to enter a ‘Processing’ state will depend on the day, and volume of orders pending.


Your order will be charged in the currency displayed on the website. We currently support AUD, USD and GBP. The order amount will be deducted from the provided Credit Card, PayPal account or AfterPay (Australian customers only) account immediately at purchase.

James Cosmetics is not responsible for any additional fees or charges applied by your financial institution for currency conversion fees. If you are purchasing from us in a foreign currency to your own, the final cart total may not reflect the total charged to your account, which will be due to currency conversion fees and charges imposed by your financial institution. James Cosmetics recommends speaking with your financial institution regarding their applicable fees and conversion rates prior to placing your order if you are purchasing in a foreign currency.

Order Processing

Orders are typically processed within 1 business day (not including holidays or weekends), however, during periods of peak sales or promotion, processing can take up to 5 business days.


Various shipping options are available including express, and tracked.

Standard shipping does not include tracking.

If a product is returned to James Cosmetics, or not received due to customer error including incorrect postage details, refused deliveries or similar are to be rectified at the customers expense. This includes an additional fee for re-delivery.

If a product is returned to James Cosmetics, and the customer does not wish to pay for re-delivery, the product cost will be refunded not inclusive of any postage fees.

Australian Shipping

Standard shipping in Australia will take 3 - 5 business days.

Express shipping in Australia will take 1 - 2 business days depending on region.

International Shipping

Standard international shipping will take 7 – 14 business days depending on region and customs clearance.

Express international shipping will take 4 to 7 business days depending on region and customs clearance.

International Orders / Customs

Any order that is shipped outside Australia is subject to the local area import laws, which may attract customs fees, taxies, duties and the like. James Cosmetics recommends all international customers contact the relevant country import office to discuss the relevant fees and timing, prior to placing your order. Any fees or charges that are applicable to such import into the country are the responsibility of the customer, and are not included in your purchase. If the customer refuses the delivery due to customs fees or charges, and the product is returned to James Cosmetics, only the product will be refunded, shipping costs are non-refundable.

Free Express Shipping Promotion

Please note that the code FREESHIP must be applied at checkout whilst purchasing to be eligible. We are unable to apply this offer after the checkout stage has been completed. This code cannot be used in conjunction with another code or offer. This is a limited time offer.

TikTok Promotion

Receive 20% off your order when you use the code TIKTOK at checkout. Excluding already discounted products.

James Cosmetics E-Gift Cards

  • By purchasing or using an E-Gift Card, you indicate you have read, understood and accept these terms and conditions.
  • The James Cosmetics E-Gift Card can exclusively be redeemed online at www.jamescosmetics.com
  • The James Cosmetics E-Gift Card will expire 3 years from supply date.
  • Expiry date for E-Gift Card can be found on purchase confirmation email.
  • To redeem the E-Gift Card, enter the unique gift card code at the online checkout.
  • E-Gift card can only be redeemed in the currency it was purchased in.
  • The E-Gift Card is secluded from a redemption guarantee, is non-replaceable, non-refundable, non-reloadable and cannot be redeemed for cash or applied to any credit card balance.
  • E-Gift Card will be issued via email. Please note that there are NO physical Gift Cards for James Cosmetics.

Win a Year's Supply of James Cosmetics

This competition is run by James Cosmetics and winners will be contacted directly. Entry is open from 5:00pm AEST 6 September until 5:00pm AEST 10 September 2022. 1 winner will be chosen at the discretion of James Cosmetics. The winner will receive 3 x Vitamin C Boosters & 10 x Brighten & Firm Advanced Eye Mask Boxes (5 masks per box). To claim the prize the winner will need to accept the offer via email with correct details to arrange the delivery of the prize.

Buy 1, Get 1 Free promotion
Buy 1, Get 1 free promotion is valid until 13.10.22 5pm AEST. Discount is automatically applied at checkout, the discount will apply to the product of the lowest dollar value at the time of checkout. The offer only applies to products found under the ‘Sale’ tab on the website. The offer can be redeemed indefinitely until the period of the sale ends. Offer cannot be combined with other pricing promotional offers or discount codes. Offer cannot be applied to any previous or future purchases. If you are unsure how to use these offers, please contact Customer Care before completing your order. James Cosmetics reserves the right to change the terms and conditions of the promotion at any time.